Last updated 19 October 2026
What this policy covers
The only service you pay for on vaastuonline.com is the House Plan Vaastu Review. The compass, profile, room guides, Muhurat calendar, quick tips and free questions cost nothing, so there is nothing to refund for them.
Refund within 24 hours
If you change your mind, write to us within 24 hours of your payment and we will refund the full fee, whether or not your report has been prepared.
After 24 hours
After 24 hours a refund is not available for a change of mind. As promised on the plan review page, 90% of each fee, after GST and other taxes, is donated to the Temples of India, and from this point your fee is counted towards that donation.
When we always refund, whatever the timing
- We cannot prepare your report, for example because the plan cannot be read and you are unable to send a clearer one.
- Your report has not reached you within 7 days of payment, unless the delay is because we are waiting for information from you.
- You were charged twice for the same plan, or charged for a payment that did not complete.
If your report has a mistake, tell us and we will correct it and send it again at no cost.
How to ask for a refund
Email support@vaastuonline.com from the address you signed in with, quoting your plan reference (it starts with VP-, and is shown on the Ask page and in our emails). We reply within 2 working days.
How the money comes back
Approved refunds are made through Razorpay to the card, UPI account or bank account you paid with. Razorpay usually completes them within 5 to 7 working days, and your bank may take a little longer to show the credit. Payments made in US dollars are refunded in US dollars; any difference from currency conversion or bank charges is set by your card issuer.
Puja dakshina
When we connect you with a purohit for a puja, the dakshina is agreed and paid directly between you and the purohit. Vaastu Online does not collect it, so refunds of dakshina are between you and the purohit.
Your rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other law that applies to you. See also our Terms & Conditions.